The first drawing had no latch
The first drawing did not show the requested latch. I clarified the requirement and selected a handle from the available options.
My Crystalia Glass Experience
My project involved repeated drawing errors, conflicting delivery and production updates, missed follow-ups, unanswered requests for a basic timeline, and an unexpected $840 lock charge after I paid a $578.30 deposit.
This page documents one customer’s experience using saved emails, drawings, estimates, and invoices. It is not affiliated with Crystalia Glass LLC.
The main issue
Before paying, I made the lock a clear requirement, not an afterthought. Crystalia’s written response did not tell me that locking hardware would substantially increase the quote. Instead, it said locking functionality was available and that I would select the handle later with my project manager.
The difference was especially frustrating because Crystalia did provide pricing before the deposit when I asked about frosted glass. But when I said the latch or lock was a firm requirement, the response moved past pricing and told me I would choose a handle later. The additional cost was not identified until much later in the project.
Original estimate$3,735.00
Later lock charge+$840.00
Revised estimate$4,643.93
My understanding was that the later handle selection was part of completing the door we had already discussed. I did not expect the required locking functionality to become a separate $840 change after the deposit and drawing process.
What happened next
The second drawing still had no latch
Even after that clarification, the second drawing again omitted the latch. A third drawing finally showed the correct hardware, and I signed it.
The expected payment request never arrived
After I signed the corrected drawing, I heard nothing for about a week. When I followed up, I was told I should have received a payment request, but I had not received one.
I was told delivery was expected within a week
I had asked about scheduling the installation. Instead of receiving an installation timeline, I was told the product was expected to be delivered within the coming week.
Two weeks later, I learned production had not started
My next follow-up went unanswered. I eventually called and spoke with another representative, who told me production had not started because I still needed to pay an invoice. That conflicted with the earlier statement that delivery was expected weeks before.
I was then asked to sign another drawing
Shortly afterward, I received another request to sign a drawing. I replied that I had already signed the corrected drawing and did not receive an explanation.
I asked for a basic timeline before paying the invoice
The invoice was eventually sent. Before paying it, I asked for a rough production and installation timeline because communication and scheduling had already been a recurring issue. I did not receive a response.
The handle I had been told to choose later became an $840 addition
When it was finally time to complete the handle selection, the locking hardware appeared as an additional $840 charge. My original estimate was $3,735. The revised estimate was $4,643.93. I had not agreed to that change order.
About this account
This account describes only my project. Dates, prices, and communications are based on my saved records. Where I describe what I expected or understood, that is identified as my interpretation.
I will update the page if Crystalia provides a substantive response, issues a refund, or supplies records that materially change the account. Good-faith requests to correct a specific factual error are welcome.
Last updated August 20, 2026.